Privacy Policy
Last Updated: 12-09-2025
Welcome to The Desi Box (“we”, “us”, “our”, “The Desi Box”, “M/s The Desi Box”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit, use, or purchase from our website https://thedesibox.in (the “Site”) or otherwise interact with us. By using our Site or our services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our Site or services.
1. What Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties. Types of information include:
a) Information you give us
- Personal identification details like name, email address, phone number, shipping and billing address.
- Payment information required to process your orders (e.g., credit/debit card, bank, or other payment details), though sensitive payment data is handled by secure payment processors.
- Login credentials and account details if you register an account (username, password).
- Any information you provide when you contact us (for support, feedback or queries).
b) Information we collect automatically
- Data about your device (type, operating system, browser).
- IP address, geolocation (approximate), and information about your network connection.
- Information about how you interact with the Site: pages visited, time spent, buttons clicked, referring URL, etc.
- Cookies, pixels, web beacons, and similar tracking technologies to gather usage and analytics data.
c) Information from third parties
- Payment processors or financial institutions when needed to complete a transaction.
- Logistics/fulfillment partners for shipping/delivery purposes.
- Analytics providers, advertising partners, and other service providers acting on our behalf.
2. How We Use Your Information
We use your information for various purposes, including:
- To process your orders: shipping, billing, delivering products, handling returns or exchanges.
- To manage your account: registration, authentication, password recovery, communication about your orders.
- To communicate with you: answering questions, sending order updates, support, and notifications.
- For marketing & promotions: sending you promotional offers, updates, and newsletters (you may opt out).
- To improve and maintain the Site: monitoring performance, fixing bugs, optimizing user experience.
- For fraud detection, security, and legal compliance: ensuring the Site is secure, preventing misuse, protecting our rights and those of users.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login status.
- Analyze Site usage and traffic through analytics tools.
- Improve Site performance.
- Sometimes to display personalized content or advertising.
You can disable or delete cookies via your browser settings. Be aware that disabling cookies may affect how well the Site works for you and may prevent access to certain features.
4. Disclosure of Information
We may share your information with:
- Third-party service providers who help us with order fulfillment, payment processing, shipping, customer support, data analysis, email delivery, etc.
- Marketing or advertising partners (with your consent if required) to send or display promotions.
- Affiliates or business partners, if applicable.
- Legal authorities, when required by law, or in response to legal requests or to protect our rights or users.
- In case of business transactions (e.g. merger, acquisition, asset sale), we may transfer information to the new owner or successor.
5. Data Retention
We keep your personal information only as long as needed for the purposes described above, or as required by applicable laws. For example:
- We retain order data for record-keeping, warranty, claims, accounting, or audit requirements.
- If you delete your account, we may retain certain information to comply with legal obligations, resolve disputes, enforce our agreements, etc.
6. Your Rights
Depending on where you are located, you may have certain rights regarding your personal information, which may include:
- Right to access the personal data we hold about you, and to request a copy.
- Right to correct inaccurate or incomplete information.
- Right to request deletion of your data.
- Right to restrict or object to certain processing.
- Right to data portability (i.e. request your data in a usable format).
- Right to withdraw consent for marketing communications.
To exercise any of these rights, you may contact us using the contact details given below. We may ask you to verify your identity before taking action.
7. Security
We take reasonable measures to protect the information you provide against unauthorized access, alteration, disclosure or destruction. However, no system is perfect; transmitting information over the internet always involves some risk, so we cannot guarantee absolute security.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can take appropriate action, including deleting the data.
9. International Data Transfers
If you are accessing the Site from outside of India, your personal information may be transferred, stored, or processed in other jurisdictions. By using our Site and providing your information, you consent to such transfers. We take steps to ensure that your data receives an appropriate level of protection in accordance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. We will update the “Last Updated” date at the top. If changes are significant, we will try to notify you by means such as a prominent notice on the Site or sending an email.
11. Contact Us
The Desi Box
Email: thedesiboxstore@gmail.com
Address: Anandraj Nagar, Sapuipara, Howrah, West Bengal, Pin – 711227